Training manuals, How to manuals, e-books
Training Needs How to organise an event How to do job interviews Better customer service Report writing How to become a consultant

Business Manuals
• Practical “how to” information in every training manual.
• Step-by-step guidelines for each subject.
• Clear and concise explanations.
• Easy to read and comprehend.
• Most of the business manuals include basic flowcharts
and comprehensive checklists.
• Our Business Training Manuals are used extensively by all levels of government, large companies, business, industry and professional organisations, small businesses, educational institutions, and private sector trainers.
Distributed throughout Australia and to 24 countries since 1986
All the authors have many years of “hands on” experience.

All our Business Manuals are based on
extensive reseach and end-user testing.

Staff Training Manuals
Practical, proven “how to” methods, easy-to-read and apply concise step-by-step guidelines for training. Ideal basis for development of successful training programs, workbooks, and other training material. These business training manuals have been written by consultants with over 30 years experience working with the private enterprise sector and all levels of government. These comprehensive training manuals have assisted independent consultants and training providers across Australia and in many countries.

Tourism Manuals
Manuals written using the most extensive Australian tourism research in Australia, plus the authors background of 30 years in tourism. Tourism Manuals for small businesses in the tourism industry, plus manuals for local tourism promotional bodies. "How to" manuals for organising special events and festivals, tourism development planning and more.

About the author Rob Tonge
Rob Tonge is Senior Partner of the Queensland based regional tourism development consultancy firm Rob Tonge and Associates providing assistance to the tourism industry around Australia and the Pacific since 1977. The company specialises in community and regional tourism planning, remote area tourism, feasibility analysis, tourism association development and the establishment and operation of visitor information centres.
Since 1980 Rob Tonge and Associates have conducted 70 research projects giving the Rob Tonge organisation an unparalleled depth of knowledge and experience. Rob has used his extensive research and experience to compile the popular Tourism Management Series of practical “how-to” manuals now used by all levels of government, the private sector and training organisations.

 

 

Customer Service

 

 

 

How to Conduct Feasibility Studies

How to Write Business  Manuals

Business Training Needs

How to write Job Descriptions

How to
Achieve Customer Service Excellence
There isn't a business out there that wouldn't benfit from this manual.This 45-page Customer Service training manual details a practical approach to achieving customer service excellence in any large or small business or public sector organisation. 45 page manual.
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Testimonials from our readers:

I have no hesitation ordering these additional training manuals from you as I have always found your publications easy to follow, reliable, accurate, practical and very good value for money.
B. R. Mackay

I have recently purchased your book “How To Become A Successful Consultant In Your Own Field”. Until reading your book I had no idea how to set up my own consultancy as well as setting the right fees. Please except my gratitude for excellent information.
J.L. Elizabeth Bay

I have learned a lot from the two publications have bought from your company - Consulting and Training Needs Analysis, I have already put much of the information into practice and it is working well for me.
P.O. Albury

I have just done an initial quick read of your book “How To Become a Successful Consultant In Your Own Field”. I am most impressed with the information and the practical approach.
R. H. Sydney

Just wanted to say how much I am enjoying your consulting book.  As a newcomer to consulting,  I found the chapter on setting fees particularly useful.
W.D.  Sydney

Manuals training

How to write position descriptions
e-training manuals how to write a job descriptions manual has concise details, practical proven methods for writing job descriptions, as well as seven steps in the job analysis process. Sources of job analysis information. Model questionnaire. Ten steps to writing a job description, job description example, The elements in writing a job (person) specification Job titles, Job duties, Job specification. Job person specification, Job interview questions, Job positions, job specification examples, Job description template, Key task objectives
As well as Manager job description, Administrative assistant job description, Human resources job descriptions, HR job descriptions, Customer service job description, General manager job description, Career descriptions

How to Become a Successful Consultant
provides guidelines that describe the success strategies for an Independent consultancy, Business consultants. Plus proven techniques that can be applied from home or office, full-time or part-time in a capital city or regional location. Whether your Consulting services are Management consultants, Business consultants, Small business consultants, Computer consultants, IT consultants, Financial consultants, Business development consultants, or Marketing consultants.

How to Write a Training Manual
Detailed practical reference gives step by step guidelines - from developing the initial outline through to the finished manual, including planning the document, eight ways to improve writing skills, use of illustrations, determining the most appropriate layout, managing a team writing project, self-publishing – how to analyse the opportunity and market potential.  Comprehensive checklist for the entire writing project process. 71-page manual

How to prepare a Training Needs Analysis.
Identifying training needs for Employee training, Staff training, Skills training. Concise practical proven methods including requirements for a successful training needs analysis project, nine steps in the training needs analysis, Training needs analysis tools: potential sources of information, Structured interviews, model questionnaires for senior executives, line managers, supervisors, other staff, model self response questionnaires, developing training objectives and training plan. Training needs analysis checklist. Training needs analysis template. Training courses, Training management and Business training or Workplace training. Local Government.

How to write a training manual.
A detailed practical manual that gives step by step guidelines - from developing the initial outline through to the finished manual, including planning the document, eight ways to improve writing skills, use of illustrations, determining the most appropriate layout, managing a team writing project, self-publishing – how to analyse the opportunity and market potential.  Comprehensive checklist for the entire writing project process. Ideal for business and local government.
Ideal for Technical writing, Technical documentation, Writing procedures, Training manuals, Sales training manuals, Operational manuals, Instructions manuals, Writing instruction manuals, Workshop manuals. Training courses and Policy and Procedures manuals

How to Conduct Feasibility Studies
for Tourism Projects

Designed to minimise risk, this 67 page best-selling manual is a comprehensive guide to conducting feasibility studies for different types of small and medium scale tourism projects. Each stage of the feasibility study is clearly and concisely explained - from the initial concept through the location evaluation process, market analysis and economic viability, to preparation of a report and business plan suitable for submitting to financial institutions or investors.

How to Organise Special Events & Festivals
This 94-page manual has been compiled to assist event and festival organisers, organising committees and local government in minimising risk and achieving success with any type of community or regional event or festival in any location. 94 page manual.


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