Business Manuals
• Practical “how to” information in every training manual.
• Step-by-step guidelines for each subject.
• Clear and concise explanations.
• Easy to read and comprehend.
• Most of the business manuals include basic flowcharts
and comprehensive checklists.
• Our Business Training Manuals are used extensively by all levels of government, large companies, business, industry and professional organisations, small businesses, educational institutions, and private sector trainers.
Distributed throughout Australia and to 24 countries since 1986
All the authors have many years of “hands on” experience.
All our Business Manuals are based on
extensive reseach and end-user testing.
Staff Training Manuals
Practical, proven “how to” methods, easy-to-read and apply concise step-by-step guidelines for training. Ideal basis for development of successful training programs, workbooks, and other training material. These business training manuals have been written by consultants with over 30 years experience working with the private enterprise sector and all levels of government. These comprehensive training manuals have assisted independent consultants and training providers across Australia and in many countries.
Tourism Manuals
Manuals written using the most extensive Australian tourism research in Australia, plus the authors background of 30 years in tourism. Tourism Manuals for small businesses in the tourism industry, plus manuals for local tourism promotional bodies. "How to" manuals for organising special events and festivals, tourism development planning and more.
About the author Rob Tonge
Rob Tonge is Senior Partner of the Queensland based regional tourism development consultancy firm Rob Tonge and Associates providing assistance to the tourism industry around Australia and the Pacific since 1977. The company specialises in community and regional tourism planning, remote area tourism, feasibility analysis, tourism association development and the establishment and operation of visitor information centres.
Since 1980 Rob Tonge and Associates have conducted 70 research projects giving the Rob Tonge organisation an unparalleled depth of knowledge and experience. Rob has used his extensive research and experience to compile the popular Tourism Management Series of practical “how-to” manuals now used by all levels of government, the private sector and training organisations.
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How to
Achieve Customer Service Excellence
There isn't a business out there that wouldn't benfit from this manual.This 45-page Customer Service training manual details a practical approach to achieving customer service excellence in any large or small business or public sector organisation. 45 page manual.
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I have no hesitation ordering these additional training manuals from you as I have always found your publications easy to follow, reliable, accurate, practical and very good value for money.
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I have recently purchased your book “How To Become A Successful Consultant In Your Own Field”. Until reading your book I had no idea how to set up my own consultancy as well as setting the right fees. Please except my gratitude for excellent information.
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I have just done an initial quick read of your book “How To Become a Successful Consultant In Your Own Field”. I am most impressed with the information and the practical approach.
R. H. Sydney
Just wanted to say how much I am enjoying your consulting book. As a newcomer to consulting, I found the chapter on setting fees particularly useful.
W.D. Sydney
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