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• Introduction: why some training/instructions manuals are ineffective, 3 fundamental rules;
• Self–publishing: how to analyse the opportunity and market potential;
• How to plan a training/operations manual;
• Planning flowchart, worksheet;
• Getting the message across: basic criteria to deliver the right level of information;
• Writing the manual: 8 ways to improve writing skills;
• Use of illustrations, types of illustrations, worksheet;
• Permissions copyright and moral rights: model permission request letter for use of copyright material;
• How to prepare the preliminary and end pages;
• Technical Writing, editing and proofreading: grammatical myths and other criteria, 7 “Cs” of a good manuscript;
• How to prepare the manuscript for production;
• How to produce the manual: production options;
• Managing a team writing project: project management, flowchart, avoiding potential problems; and
• Detailed 112-item checklist. Practical, proven methods, easy-to-read and apply concise step-by-step guidelines. Ideal basis for development of training programs and training material. First published in 1992 and now in its 8th edition, this popular manual is used by governments, large corporations, small businesses, industry sector associations, professional organisations and training providers in 17 countries.

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