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How to
Achieve Customer Service Excellence
There isn't a business out there that wouldn't benfit from this manual.This 45-page Customer Service training manual details a practical approach to achieving customer service excellence in any large or small business or public sector organisation. 45 page manual.
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How to
Become a Successful Consultant in your own field
Acclaimed as the most comprehensive guide available for independent consultants. Written for both the newcomer and established business in any location. 148-page manual
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Over 15,000 copies sold in Australia |
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How to
Write a Consultancy Brief &
Select the Right Consultant
This 61 page manual explains how to choose an outside consultant or business advisor. Including writing the consultancy brief or tender and making sure you have included all the necessary information and requirements, the procedure to follow to select the right consultancy firm, the right questions to ask and how to avoid the less obvious pitfalls. 61 page manual.
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Forty Ways To Improve Your Powerpoint Presentations.
Don't let your next presentation become yet another boring session. This manual contains easy to understand concepts and tips to make your next presentation professional and successful. The manual also includes a few basic charts you can incorporate into your slides, plus a range of smart looking flow chart symbols. 19 page manual.
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How to
Conduct a Training Needs Analysis
Concise practical proven methods including requirements for a successful training needs analysis project, nine steps in the training needs analysis, potential sources of information. Structured interviews, model questionnaires for senior executives, line managers, supervisors, other staff, model self response questionnaire, developing training objectives and training plan. Training needs analysis checklist. 64-page manual
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How to
Write a Training Manual
Detailed practical reference gives step by step guidelines - from developing the initial outline through to the finished manual, including planning the document, eight ways to improve writing skills, use of illustrations, determining the most appropriate layout, managing a team writing project, self-publishing – how to analyse the opportunity and market potential. Comprehensive checklist for the entire writing project process.
71-page manual
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How to
Conduct a Productive Brainstorming Session
Practical proven methods, easy-to-read and apply, step-by step guidelines how to run your own crowdsourcing sessions. Ideal for planning business or market development, new product launches, improving customer service, increasing productivity, improving policy and procedures and other factors that require creative thinking. Unlock the ideas within your company
19 page manual
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How to
Write Good Reports
A concise guide for anyone who has the task of writing reports in any business or government organisation. Good report writing is an excellent assest to your career.
17 page manual.
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How to Prepare and Conduct
Staff Selection Interviews
So few people do it well, despite the fact that selection interviewing in one form or another is a major aspect of obtaining the right person for a job, it is possibly the most misused management tool in both the private and public sectors of business and industry. Research shows that the cost of a staff selection error could be in the order of 2.5 to 3 times the annual salary. 52 page manual.
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How to
Achieve Customer Service Excellence
There isn't a business out there that wouldn't benfit from this manual.This 45-page Customer Service training manual details a practical approach to achieving customer service excellence in any large or small business or public sector organisation. 45 page manual.
More information and Download FREE sample manual > |
Instant
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on-line |
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How to
Develop and Write
Job Descriptions
A large number of managers and supervisors who are required at various times to write job descriptions for staff positions, frequently lack knowledge of the correct method of developing and writing these documents.
This often results in the scanning of other job descriptions and job specifications to ascertain the content and format, even though these may have been developed in an unsatisfactory format or in an incorrect manner. There also appears to be confusion surrounding the terms 'job description' and 'job specification'.
This manual provides a practical three-stage approach:
Conducting a job analysis, Developing a job description, Developing a job (person) specification.
55 page manual
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How to
Prepare Effective Applications for
Grant Funding
This 52-page manual has been compiled to assist any organisation seeking grant funding from goverment and other sources for any type of project. This manual highlights tips to enhance the chances of success and ways to minimise the risk of your grant funding application being rejected. 52 page manual
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