Frequently Asked Questions

General questions about e-Training Manuals

Q: Are e-Training Manuals based on research?

A: Yes, All e-Training Manuals are based on extensive research and end-user testing.

Q: Are e-Training Manuals up to date? 

A: Yes, all our manuals are updated regularly, taking into account changing business situations and recent research.

Q: I don’t have a PayPal account what do I do?

A: You don’t need a PayPal account you can still pay via PayPal by using your credit card. Just click on the “Pay with a credit or debit Card” when you get to the PayPal website.
PayPal is the safest way to pay on line. PayPal offers an extraordinary level of independent security for credit card transactions.

Q: I can’t see my download 

A: You will receive an email like the one shown here, click on the download link and you will be taken to the download of the book. Make sure you know where your browser saves downloads.


Q: I didn’t get the email

A: Make sure the email isn’t in your Junk Email folder or SPAM folder. If all else fails please go to our contact page and email us the full details including your PayPal receipt number.

Q: What do I do if I can’t get the download? 

A: Occasionally, some security software can cause download issues. If you have any difficulty downloading a manual, please go to our contact page and email us the full details including your PayPal receipt number. .

Q: Can I make additional copies of the manuals?

A: NO, All Gull publications are protected by copyright and are NOT offered for sale with resale rights. Copying any portion of our books is also prohibited. With the exception of worksheets, no other part of our publications may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying, recording or otherwise, without prior written permission.